This Refund Policy explains how Swft Technologies Ltd ("Swft Connect") handles refunds for purchases made through swft.id.

1. Overview

We want users to be satisfied with Swft Connect. This policy covers digital software services provided via swft.id.

2. Scope

This Refund Policy applies solely to software or digital services purchased on swft.id.

3. Exclusion for physical products

This Refund Policy does not apply to physical products such as Swft Cards. For physical product refunds, please see our Shipping and Returns Policy: https://swftconnect.com/shipping-and-returns/

4. 30‑day money‑back guarantee

You may request a full refund within 30 days of purchase unless otherwise stated at checkout. Refunds will be issued to the original payment method.

5. Eligibility

Refunds are available where you are dissatisfied or experience a service issue we cannot resolve. Accounts suspended or terminated for policy breaches are not eligible.

6. How to request a refund

Email support@swftconnect.com with your account email, order reference, and reason for the request. We aim to process eligible refunds within 7–10 business days.

7. Consumer rights

Nothing in this policy affects your statutory rights under UK consumer law.

8. Contact

Support: support@swftconnect.com

Swft Technologies Ltd
71–75 Shelton Street, Covent Garden
London, England, WC2H 9JQ